Cancellation & Refund Policy
We understand plans change. This policy explains how to cancel or reschedule a pickup and how refunds work.
Last updated: September 2026
1. Cancelling or rescheduling a pickup
You can cancel or reschedule a pickup free of charge by messaging us on WhatsApp at +91 88378 18080 before our team sets out for collection. If a cancellation is made after our team has arrived, a reasonable visit charge may apply; we will always tell you in advance if this is the case.
2. Cancelling after garments have been collected
Once garments have been collected and processing has begun, the order can no longer be cancelled. Garments that have not yet entered processing can be returned on request; a delivery charge may apply.
3. Refunds
If you are not satisfied with the result of a service, contact us within 48 hours of delivery. Our first step is usually to re-clean or re-finish the garment at no extra cost.
Where a re-clean is not possible or does not resolve the issue and the fault is ours, we will refund the charge for that item. Refunds are made to the original payment method, or by UPI or bank transfer where the original payment was cash, typically within 7 to 10 working days.
4. Items not eligible for refund
- Stains we advised may not be fully removable before cleaning.
- Damage arising from pre-existing conditions, missing care labels, or cleaning carried out contrary to a care label at your request.
- Changes of mind after processing has started.
5. How to contact us
Message us on WhatsApp at +91 88378 18080, call +91 88378 18080, or visit us at SCF 32B, Upper Ground, SBP City Of Dreams, Highground Road, Zirakpur, Punjab 140603.