Terms & Conditions
These terms apply to garment-care services provided by CleanAura, whether booked through our website, on WhatsApp, by phone or in person.
Last updated: September 2026
1. Our service
CleanAura provides laundry, dry cleaning, wet cleaning, ironing, specialist garment care, home-furnishing cleaning, shoe cleaning and pickup and delivery. Services are provided with reasonable skill and care using processes we consider appropriate for each garment.
2. Bookings and confirmation
A booking request is not confirmed until CleanAura confirms it, usually on WhatsApp. Pickup and delivery times are estimates and may vary. Pricing is confirmed before pickup; garments requiring specialist assessment may be quoted after inspection.
3. Garment inspection and care labels
We inspect garments before cleaning and follow care labels where present. Where a garment has no label, or you request a process contrary to the label, cleaning is carried out at your risk and we will discuss this with you first.
Please empty pockets and remove detachable accessories before handing over garments. We are not responsible for items left in garments.
4. Stains, wear and pre-existing conditions
We treat stains individually but cannot guarantee complete removal, particularly of older, heat-set or previously treated stains. Some garments may show pre-existing wear, weakness or colour loss that only becomes visible after cleaning; we will point out anything we notice at inspection.
5. Loss or damage
If a garment is lost or damaged as a result of our negligence, please tell us within 48 hours of delivery so we can investigate. Where we are responsible, we will discuss a fair resolution, which may include re-cleaning, repair or compensation based on the garment's current value taking into account age and wear. Compensation is limited to a reasonable multiple of the cleaning charge unless a higher value was declared and agreed in writing before cleaning.
6. Uncollected items
Garments not collected or accepted for delivery within a reasonable period after we have notified you may incur storage charges and, after extended non-collection, may be disposed of or donated after further notice.
7. Payment
Payment is due on delivery or as otherwise agreed. Accepted payment methods will be confirmed with you when your order is confirmed.
8. Website use
Content on this website is provided for general information. We aim to keep it accurate but do not guarantee that it is complete or current. Third-party links are provided for convenience and are not endorsements.
9. Governing law
These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts of Punjab, India.