Privacy Policy

When you schedule a pickup or contact us, we collect the details you provide: your name, phone number, WhatsApp number, pickup address, locality, the service you require and any instructions. If you visit our premises, we may record order details needed to care for and return your garments.

Our website may collect limited technical information (such as device type and pages viewed) through analytics tools where these are enabled.

• To schedule pickups and deliveries and to communicate about your order, primarily via WhatsApp or phone.
• To care for your garments, including noting instructions and preferences.
• To confirm pricing and process payment.
• To improve our website and services.

Booking requests made through this website are sent to CleanAura as WhatsApp messages from your own WhatsApp account. WhatsApp's own privacy policy applies to messages sent through its platform. We may also use Google Maps and analytics or advertising tools (such as Google Analytics or Meta Pixel) where enabled; these providers may set cookies or collect usage data under their own policies.

Our website uses only the cookies necessary for it to function, plus analytics or marketing cookies where these are enabled and, where required, where you have given consent through our cookie banner. You can control cookies through your browser settings.

We do not sell your personal information. We share it only with people and services needed to deliver our service (for example, a delivery partner completing your pickup), or where required by law.

We keep order information for as long as needed to provide the service, handle any queries and meet our legal obligations. We take reasonable steps to protect your information from unauthorised access.

You can ask us to update or delete the personal information we hold about you by contacting us on +91 88378 18080. You can opt out of marketing messages at any time.

We may update this policy from time to time. The latest version will always be published on this page.